Our Terms and Conditions

TERMS AND CONDITIONS

The following terms and conditions represent the basis upon which training is offered by Driven-by-U. The provision of training is subject to the acceptance of these terms and conditions.

DRIVING LICENCES AND FITNESS TO DRIVE

You must hold a current, valid driving license, provisional, full or international, and produce it on (or in advance of) your first training session. You must be fit to drive with regard to legal and medical requirements. You must also be able to read a number plate from a distance 20.5 metres (67 feet) using your glasses if normally worn.

PAYMENTS AND CANCELLATION

Lesson payments should be made at the beginning of each lesson and no credit is given. Payment can be made by cash, cheque or PayPal via the website. Any cheques offered for payment that are subsequently refused by the bank will be subject to an administration charge of £15.00.
You will need to give a minimum of 48 hours notice should you need to cancel a lesson. Any lessons cancelled within this period must be paid for in full before any further lessons will be booked.
Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g., dangerous weather conditions). In the event of postponement fees paid in advance will be carried forward. The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.

PUNCTUALITY

After arriving at your nominated pick up point for your lesson, we will wait approximately 10 minutes. If after 10 minutes, you have not made contact or we are unable to reach you, the lesson will be abandoned and you will be required to pay for the lesson(s) in question.

BOOKINGS AND LESSON DURATION

Your instructor will endeavor to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed. The minimum lesson period is one hour. If, for any reason, the instructor is late for the lesson he/she will make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 15 minutes the option of cancelling and re-scheduling will be offered.

TRAINING LOCATION

All sessions will start and finish at the same location unless alternative arrangements are made in advance. The instructor will determine a location for practical lessons which ensures both the pupil’s and public safety – this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.

TRAINING VEHICLE

Training vehicle provided by the school is taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls.

DRIVING TESTS AND BOOKINGS

Driving tests are applied for on the recommendation of the Instructor. An agreed training programme must be maintained up to the test date. Driving tests applied for outside of these conditions will not have use of the driving school car. Your instructor reserves the right to refuse use of a driving school vehicle for test if he/she considers that provision of a vehicle could cause a risk to public safety. Where a school car is used for test, the booking period will based upon the instructor's normal diary schedule. Depending on the time of the test this will require a minimum 2 hours and 15 minutes. While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss. Your instructor cannot be held responsible for test appointments cancelled by the DSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and therefore the lesson fee and 'use of car' fee for the booked period will be charged. Your instructor will advise about claiming compensation from the DSA.

Thank you in advance for your co-operation.